Good Deeds vs Bad

Benjamin Franklin, once said that it takes many good deeds to build a good reputation, but just one bad deed to lose it.

Everything we do in our daily life is communication. We communicate all the time, whether it be by word or by action.

That's my short post for today -- just a reminder!

Diane

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How to deal with change...

Socrates had some good advice for how to deal with change... he said that the secret to dealing with change is to focus on building the new, rather then wasting energy on fighting the old.

Makes sense.


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The Three Levels of Verbal Communication



Here's my tip for today:

The Three Levels of Verbal Communication.

Before we can improve verbal communication and increase its effectiveness, we need to understand how it works and where the players fit within that communication.

First, when we communicate, there is always a sender (speaker or sender) and a receiver (listener or receiver).

Second, the communication itself contains 3 elements:

A) the Information being communicated such as issue, topic, subject, instruction, opinion etc.

B) the Means by which this information is being communicated (verbal, nonverbal, written, using telephone, face to face, letter, book, etc.)

C) the Way in which the information is being communicated (how we use our words, tone of voice, writing style, organized or disorganized manner, etc.)


Both sides have three levels of Active Responsibility to process the activities used in communication:

Level I
is where the actual exchange of communication takes place between the sender and receiver which contains the above three elements.

Level II
is where the Translating and Interpreting of that communication happens. This is done by the thought processes of each the Sender and the Receiver according to each his/her experiences, and frame
of references in their various walks of life (business, personal, moral, ethical, etc.).

This is where the major complications of communication arise (good or bad connection). If everyone thought the same, saw things the same way or reacted in the same manner, communication would be
straightforward.

Level III
is where we get and give Feedback, Understanding and Awareness:.

- Feedback.
Both sides are responsible to see that the communication has been Sent and Received as intended. This is identified by asking the right questions at the right times. "Can you please repeat the steps for closing the shop, to make sure I didn't leave anything out?" "Let me run through the requirements as I understand you've
outlined them". Both sides ask for feedback when needed.

- Understanding.
Effective communication requires a common Understanding between the parties communicating. The Sender Transmits with Understanding to the Receiver. The Receiver Interprets with Understanding from the
Sender.

- Awareness.
Finally, each side requires an Awareness of the interferenres also going on such as cultural differences, linguistics, diction, clarity of speech and expression, verbal, nonverbal parts, etc.


Tip:

All we have to remember about our communication is simply:  the "what" and the "how" :

Level I activities are the "what" elements of our communication (Information, Means, Ways of Sender and Receiver).

 And Level II & III activities are the "how" tools we use in our communication  (Feedback, Understanding and Awareness).


Have a great day.

Diane

P.S.:
Share your thoughts in the comments area of this post.

P.P.S.:
For the Kindle E-book series, please visit this link:
http://communicationverbalnonverbal.blogspot.ca/p/blog-page.html
 

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Communication Break Downs



Here's my tip for today:

Communication Break Downs

1) Most communication breakdowns happen because of misunderstandings. 

2) And misunderstandings happen when communication is out of context. 

Being aware of the Contextual part of communication is the responsibility to think before sending or receiving.  It means to always bring into the picture the recognition of the immediate surrounding of a given issue or matter being communicated.

When faced with a communication breakdown, the question for us to always ask is this: 

"What is the context of the communication situation I am now in?" 

As in a book where the text is the actual group of words being read, the context is the surrounding information, the details, the story, the places, the characters, etc.

So, where is the conversation within the context of the issue? Is the problem happening  at the sender's end of the communication or at the receiver's end? Where is the misunderstanding? Then focus your communication recovery there.

Communication is never independent of context.


Tip:

First, listen well before you speak.  If you feel yourself getting upset during a difficult situation, take a deep breath, count to 10 or 20 if you have to -- slowly -- before responding. Think about the context of the situation, which should reveal what or where the problem taking place is. Stick to the problem, don't wander off into another issue.

Have a great and wonderful week,

Diane


P.S.:
Share your thoughts in the comments area of this post.

P.P.S.:
For the Kindle E-book series, please visit this link:
http://communicationverbalnonverbal.blogspot.ca/p/blog-page.html
 

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