WOW! Hurry ... 

an Amazon limited time promotion
on my 
Improve your Communication Skills series...
starts March 25.

for 5 days only you can get 
most of my Kindle books for $0.99 ea.

after that they will go back to their regular price of $2.99



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How to deal with change...

Socrates had some good advice for how to deal with change... he said that the secret to dealing with change is to focus on building the new, rather then wasting energy on fighting the old.

Makes sense.


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The Three Levels of Verbal Communication



Here's my tip for today:

The Three Levels of Verbal Communication.

Before we can improve verbal communication and increase its effectiveness, we need to understand how it works and where the players fit within that communication.

First, when we communicate, there is always a sender (speaker or sender) and a receiver (listener or receiver).

Second, the communication itself contains 3 elements:

A) the Information being communicated such as issue, topic, subject, instruction, opinion etc.

B) the Means by which this information is being communicated (verbal, nonverbal, written, using telephone, face to face, letter, book, etc.)

C) the Way in which the information is being communicated (how we use our words, tone of voice, writing style, organized or disorganized manner, etc.)


Both sides have three levels of Active Responsibility to process the activities used in communication:

Level I
is where the actual exchange of communication takes place between the sender and receiver which contains the above three elements.

Level II
is where the Translating and Interpreting of that communication happens. This is done by the thought processes of each the Sender and the Receiver according to each his/her experiences, and frame
of references in their various walks of life (business, personal, moral, ethical, etc.).

This is where the major complications of communication arise (good or bad connection). If everyone thought the same, saw things the same way or reacted in the same manner, communication would be
straightforward.

Level III
is where we get and give Feedback, Understanding and Awareness:.

- Feedback.
Both sides are responsible to see that the communication has been Sent and Received as intended. This is identified by asking the right questions at the right times. "Can you please repeat the steps for closing the shop, to make sure I didn't leave anything out?" "Let me run through the requirements as I understand you've
outlined them". Both sides ask for feedback when needed.

- Understanding.
Effective communication requires a common Understanding between the parties communicating. The Sender Transmits with Understanding to the Receiver. The Receiver Interprets with Understanding from the
Sender.

- Awareness.
Finally, each side requires an Awareness of the interferenres also going on such as cultural differences, linguistics, diction, clarity of speech and expression, verbal, nonverbal parts, etc.


Tip:

All we have to remember about our communication is simply:  the "what" and the "how" :

Level I activities are the "what" elements of our communication (Information, Means, Ways of Sender and Receiver).

 And Level II & III activities are the "how" tools we use in our communication  (Feedback, Understanding and Awareness).


Have a great day.

Diane

P.S.:
Share your thoughts in the comments area of this post.

P.P.S.:
For the Kindle E-book series, please visit this link:
http://communicationverbalnonverbal.blogspot.ca/p/blog-page.html
 

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Communication Break Downs



Here's my tip for today:

Communication Break Downs

1) Most communication breakdowns happen because of misunderstandings. 

2) And misunderstandings happen when communication is out of context. 

Being aware of the Contextual part of communication is the responsibility to think before sending or receiving.  It means to always bring into the picture the recognition of the immediate surrounding of a given issue or matter being communicated.

When faced with a communication breakdown, the question for us to always ask is this: 

"What is the context of the communication situation I am now in?" 

As in a book where the text is the actual group of words being read, the context is the surrounding information, the details, the story, the places, the characters, etc.

So, where is the conversation within the context of the issue? Is the problem happening  at the sender's end of the communication or at the receiver's end? Where is the misunderstanding? Then focus your communication recovery there.

Communication is never independent of context.


Tip:

First, listen well before you speak.  If you feel yourself getting upset during a difficult situation, take a deep breath, count to 10 or 20 if you have to -- slowly -- before responding. Think about the context of the situation, which should reveal what or where the problem taking place is. Stick to the problem, don't wander off into another issue.

Have a great and wonderful week,

Diane


P.S.:
Share your thoughts in the comments area of this post.

P.P.S.:
For the Kindle E-book series, please visit this link:
http://communicationverbalnonverbal.blogspot.ca/p/blog-page.html
 

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15 Tools to Improve Your Communication Skills

by Diane M. Hoffmann

In my book "Contextual Communication, Organization and Training", which is now available in 10 Parts in Kindle book format , re-titled "Improve Your Communication Skills"  I give 15 tools to help you improve your communication skills by 50-100% at home, work or play.

These are tools that I have either created or expounded from existing ones, over the years as I have sought continuously to improve my communication skills. I call them my "Tools-Within-The-Tools".

If you would like to get a copy of the Kindle books where you will find these tools, I've listed the Part # Series that contain them.


For the Kindle E-book series, please visit this link:
http://communicationverbalnonverbal.blogspot.ca/p/blog-page.html
 


TWT #1:
The 1-11 measuring scale
Use this tool to measure present daily communication habits.

(Found in Kindle book "Improve Communication skills, Part 2&3 combined")

TWT #2:
The 2Xtremes analysis
Use this tool when a problem falls in the grey area that makes it difficult to make important decisions.  

(Found in Kindle book "Improve Communication skills, Part 2&3 combined")

TWT #3:
The 3_D Communication
Use this tool to communicate on a deeper level beneath the obvious surface. 

(Found in Kindle book "Improve Communication skills, Part 2&3 combined")

TWT #4:
The Focus of argument
Use this tool when conversations get off track and need to be re-focused.  

(Found in Kindle book "Improve Communication skills, Part 2&3 combined")

TWT#5:
Smart Questioning 
"Smart" is the key word here to discern the factors that come between the brain and the tongue.  

(Found in Kindle book "Improve Communication skills, Part 2&3 combined")

TWT#6:
The LAC or WAC 
This tool looks at the two kinds of context in communication that deals with improving our thinking before receiving. 

(Found in Kindle book "Improve Communication skills, Part 2&3 combined")

TWT #7:
The Want/Don't Want
Use this tool to analyze how important something is to you or someone you are communicating with. 

(Found in Kindle book "Improve Communication skills, Part 4 combined")
 
TWT #8:
The 360 degree theory
This tool will help you identify where people may be coming from when communication on a specific matter. 

(Found in Kindle book "Improve Communication skills, Part 4 combined")

TWT # 9:
The 1/99 Ratio 
This tool will help to know where people fall within the scale of capability between leaders and followers.


(Found in Kindle book "Improve Communication skills, Part 4 combined")
  TWT # 10:
The 80/20 Ratio 
This is about a further understanding of the application of the famous 80/20 formula, created by the Italian economist Vilfredo Pareto, that affects pretty well every area of life.

TWT # 11:
The 3-3-3 Sounding
Use this tool when faced with a large task or problem to break it down into three category descriptions. 

(Found in Kindle book "Improve Communication skills, Part 4 combined")

TWT # 12:
The 4-P
Use this tool to help identify the personality types of people you are communicating with. 

(Found in Kindle book "Improve Communication skills, Part 5 combined")

TWT # 13:
Enthusiasm 
This is one of the most effective sales tools available to a salesperson, whether you are selling a product in a business or yourself in your personal every day life.

(Found in Kindle book "Improve Communication skills, Part 6 combined")

TWT # 14:
The 7-Points Problem Solving
This tool shows seven questions to ask yourself within the solution rather than the problem area of situations that need corrective actions.

(Found in Kindle book "Improve Communication skills, Part 9 combined")

TWT # 15:
The 3-Groups Letter Writing
Writing has changed enormously from the old days to now. This tool will simplify the dreaded letter writing - email or otherwise - into three simple groups that get to the point whether in business or on the personal level. 

(Found in Kindle book "Improve Communication skills, Part 10 combined") 


Success and Blessings,

Diane


P.S.:
Share your thoughts in the comments area of this post.

P.P.S.:
For the Kindle E-book series, please visit this link:
http://communicationverbalnonverbal.blogspot.ca/p/blog-page.html
 



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