In meetings and communication – “Regular” is the Key.Often, the remedy for many problems in miscommunication is to hold simple regular staff meetings, where people sit down together and talk about the plans or the challenges.
But the key is to sit down with a goal in mind, a planned agenda and an organized leadership. The question "Why is there so much material waste in the production area?" requires listening to those who work with the material: "Here, come with me and I’ll show you". Then go and listen. Then brainstorm together.
Truly, a few minutes of meeting time will prevent hours and days of destructive staff and customer dissatisfaction.
After the hiring, one important ingredient of good communication in personnel management is for managers/supervisors to provide regular meetings to discuss performance and expectations.
"Regular" is the key word here. It is mind-boggling how few places do that. I personally do not recall anywhere I've worked at where this was done. There were meetings, but not regularly.
But when I've operated my own business, no matter how small it was, I learned to have meetings with even the people of the lowest levels, even trainees on government sponsored programs. It created an atmosphere of openness and trust and understanding. This was the time for anyone to talk about what troubled them, what frustrated them over coffee and donut provided by the company.
More on holding meetings in the next blog.