Here's my tip for today:
The Three Levels of Verbal Communication.
Before we can improve verbal communication and increase its effectiveness, we need to understand how it works and where the players fit within that communication.
First, when we communicate, there is always a sender (speaker or sender) and a receiver (listener or receiver).
Second, the communication itself contains 3 elements:
A) the Information being communicated such as issue, topic, subject, instruction, opinion etc.
B) the Means by which this information is being communicated (verbal, nonverbal, written, using telephone, face to face, letter, book, etc.)
C) the Way in which the information is being communicated (how we use our words, tone of voice, writing style, organized or disorganized manner, etc.)
Both sides have three levels of Active Responsibility to process the activities used in communication:
is where the actual exchange of communication takes place between the sender and receiver which contains the above three elements.
is where the Translating and Interpreting of that communication happens. This is done by the thought processes of each the Sender and the Receiver according to each his/her experiences, and frame
of references in their various walks of life (business, personal, moral, ethical, etc.).
This is where the major complications of communication arise (good or bad connection). If everyone thought the same, saw things the same way or reacted in the same manner, communication would be
is where we get and give Feedback, Understanding and Awareness:.
Both sides are responsible to see that the communication has been Sent and Received as intended. This is identified by asking the right questions at the right times. "Can you please repeat the steps for closing the shop, to make sure I didn't leave anything out?" "Let me run through the requirements as I understand you've
outlined them". Both sides ask for feedback when needed.
Effective communication requires a common Understanding between the parties communicating. The Sender Transmits with Understanding to the Receiver. The Receiver Interprets with Understanding from the
Finally, each side requires an Awareness of the interferenres also going on such as cultural differences, linguistics, diction, clarity of speech and expression, verbal, nonverbal parts, etc.
All we have to remember about our communication is simply: the "what" and the "how" :
Level I activities are the "what" elements of our communication (Information, Means, Ways of Sender and Receiver).
And Level II & III activities are the "how" tools we use in our communication (Feedback, Understanding and Awareness).
Have a great day.
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